Shipping policy
Shipping Policy for Oso Amazing (osoamazing.com)At Oso Amazing, we craft unique, 3D-printed and hand-painted products, including 6-inch dog busts, personalized name plates for water bottles and tumblers, cat food splitters, 3D-printed dog lamps, and other custom items. We are committed to delivering your orders safely and efficiently across the domestic United States. Please review our shipping policy below for details on how we process and ship your orders.1. Shipping Destinations
- We ship exclusively to addresses within the continental United States, Alaska, Hawaii, U.S. territories, and APO/FPO addresses.
- For international shipping, please visit our eBay shop at [insert eBay shop link, if available].
- We do not ship to P.O. Boxes unless supported by USPS for the selected shipping method.
- All orders are shipped via the United States Postal Service (USPS).
- Available shipping options include USPS Ground Advantage, Priority Mail, and Priority Mail Express, depending on the item and order size. Customers can select their preferred shipping method at checkout.
- Free Shipping: We offer free shipping on hand-painted dog busts and all orders over $35 (before taxes).
- For all other items, a flat shipping rate is applied, calculated by Shopify based on USPS rates, plus a small handling fee to cover packaging and processing.
- Shipping costs are displayed at checkout based on the order’s weight, dimensions, and destination.
- Most items, including personalized name plates, cat food splitters, and hand-painted dog busts, are custom-made and require 1-3 business days for production and processing.
- Larger items, such as 3D-printed dog lamps, may take up to 7 business days to complete.
- During peak seasons or high order volumes, processing times may be extended. We will notify you via email if there are any delays.
- For personalized items, customers must provide required details (e.g., names, pet photos) at the time of order. Incomplete or unclear information may delay processing.
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Once your order ships, delivery times vary based on the USPS service selected and your location:
- USPS Ground Advantage: Typically 2-5 business days.
- USPS Priority Mail: Typically 1-3 business days.
- USPS Priority Mail Express: Typically 1-2 business days.
- As we are located in Texas, delivery times may range from 1 day for nearby locations to up to 7 days for distant U.S. regions.
- Delivery times are estimates and not guaranteed, as they depend on USPS handling and external factors like weather or holidays.
- All shipments include tracking information, automatically provided by Shopify via email once your order ships.
- You can track your package directly on the USPS website (www.usps.com) (www.usps.com) using the tracking number provided.
- We take great care to ensure your 3D-printed and hand-painted items arrive in perfect condition.
- Smaller or less fragile items are shipped in bubble mailers, while larger or delicate items (e.g., dog busts, lamps) are securely packaged in boxes with protective materials.
- Damaged Shipments: If your order arrives damaged, please contact us at [our contact form] within 7 days of delivery. Include your order number, photos of the damaged item, packaging, and shipping label. We will work with you to provide a replacement or refund, subject to availability.
- Lost Shipments: If your order is lost in transit or marked as delivered but not received, please contact your local post office first. If they cannot resolve the issue, reach out to us at [insert contact email] within 14 days of the estimated delivery date. We will file a claim with USPS and provide a resolution (e.g., replacement or refund).
- Oso Amazing is not responsible for delays or losses caused by USPS or external factors beyond our control.
- Personalized Items: Due to their custom nature, personalized items (e.g., dog busts, name plates) are not eligible for returns unless damaged or defective.
- Non-Personalized Items: Must be returned in their original condition within 30 days of delivery for a refund or exchange, subject to our return policy.
- Love It Guarantee: Select items may be eligible for our “Love It Guarantee,” which offers a no-questions-asked refund. Check product descriptions for eligibility.
- If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for reshipment.
- Personalized Orders: Due to the custom nature of these items, cancellations are only accepted within 30 minutes of order placement. Modifications are not permitted once production begins.
- Non-Personalized Orders: Cancellations are reviewed on a case-by-case basis. Please contact us at [insert contact email] as soon as possible to discuss your request.
- Orders cannot be modified once production has started.