Refund policy

Because every piece is personalized or made to order, we don’t accept returns or exchanges for change of mind.

If your order arrives damaged, defective, or not what you ordered, tell us within 14 days of delivery, with photos of the item and its packaging. We’ll repair, remake or replace it, or refund you — whichever is the fairest fix. We may ask you to send the item back, in which case we’ll cover the return shipping. Please don’t send anything back until we’ve agreed the fix with you; returns go to 9311 FM 1488 Rd 30-132, Magnolia, TX 77354.

Refunds go back to your original payment method. Your bank or card may take a few business days to show them.

If you live in the European Union or the United Kingdom: the usual 14-day right to withdraw from an online purchase doesn’t apply to goods made to your specifications or clearly personalized. Your other legal rights, including those for faulty goods, are unaffected.